MaxWFM
Video guides
- 9 - Import historical information
- 10 - Import vacation allocation
- 11 - Create shifts and assign to agents
- 12 - Add skill sets to agents
- 13 - Create forecast
Using the Portal
- How To Access The WFM Admin Portal
- WFM - Agent Portal - View and Manage Shifts
- WFM - Agent Portal - Schedule OverView
- WFM Adherence
- WFM - Forecasting