FAQ's and Troubleshooting

Dialler management & general FAQs

• Max Support contact details
• MaxContact: Un-droppable progressive dialling
• Fetching Lead Records
• Outbound voicemails
• Samsung 'Smart Call' problems

View all (19)

Customer Onboarding

• MaxContact Portal Whitelisting Requirements
• New Customer Checklist
• MaxContact Minimum PC Specifications
• Number Porting

API Documents

• Lead Management API
• Telephony Data Services API
• Maxcontact Lead Web API
• Force Focus Chrome Extension
• MaxContact Chat Application Integration

Accounting

• Enlighten Internet Billing

File & Document sharing

• Max CSV Folder Manager
• Sending/receiving files via Freshdesk tickets

Single Agent Errors Troubleshooting

• My script isn't loading/showing correctly

Startup guides

• Getting Started with MaxContact

Security and Compliance

• Single Sign On - Azure Application Setup
• Single Sign On setup for ADFS
• Setting up Single Sign On with Azure active directory
• Multifactor Authentication
• Single Sign On (SAML) CTU & Permissions Details

FAQ's & Troubleshooting

• Outbound Dialling
• System Recalls Overview