Using the Portal
Guides for Admin, Supervisor and Agents.
- WFM Settings - Teams
- WFM Schedule - Adding Overtime
- WFM People - Shift Assignment
- WFM People - Shift Swaps
- WFM Settings - Queues & Skills
- WFM Settings - Site Settings
- WFM Settings - Campaign Allocation
- WFM Settings - Campaign Settings
- WFM - Permission Access Guide
- WFM - Forecasting - Importing Source Data