Contact Hub

Contact Hub FAQs

• Enabling the Contact Hub for Users
• Quick guides - Getting Started
• WebAgent EOL - Frequently Asked Questions

Getting started

• Enabling Contact Hub for users
• Logging into a campaign
• Going ready on queues in an interaction campaign

The Basics

• User options
• Basic telephony options
• Audio options
• Logging out of a campaign
• Softphone Testing Tool

Call Handling

• Preview Dialling
• Progressive and Predictive dialling
• Inbound call handling
• Manual Dial
• Manual Dial a third party whilst on a call

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Interaction Handling

• Receive and reply to Interactions in Contact Hub
• SLA indicators on Interactions
• The Interaction History Tab
• How to Use Canned Responses in Contact Hub
• Parking interactions

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Voice Transfers

• Completing an Address Book Transfer
• Completing a Queue transfer
• Completing a User transfer
• Completing an IVR transfer

Interaction Transfers

• Email transfers in Contact Hub
• WebChat, SMS and WhatsApp Interaction Transfers

User Options & Features

• Managing Callbacks
• Notes, all in one place.
• Breaks
• Change your password
• The contact details card

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