This guide provides a streamlined approach to utilizing canned responses in Contact Hub, enhancing efficiency in responding to customer inquiries. By following the steps outlined, users can quickly access and insert pre-written responses, saving time and ensuring consistent communication. It also offers tips for searching and navigating through the responses, making it easier to find appropriate replies for various scenarios.
Tip: Canned responses allow users to quickly respond to customers by typing /c then hitting Enter, this will give the user a pop up that allows them to see canned responses. For information on admin configuration, see the following guide Canned Responses.
1. Click the "Type your message" field (It doesnt have to be blank for you to use canned responses).
2. Typing /c brings up the Action Menu (Currently containing /c - search canned responses).
3. Hitting Enter will bring up the full list of Canned Responses to scroll through (Sorted alphabetically).
Tip: Shortcut words for Canned Responses are highlighted in grey boxes.
These allow Users to quickly find Canned Responses that fit into certain scenarios/categories quickly.
4. By typing you can search through the Canned Responses.
5. What you type will partial match with shortcuts and words contained within the Canned Response.
6. Simply click/hit enter to add the Canned Response to the reply.
