Management
- General
- Outbound Skill-Based Routing
Business Intelligence (BI)
- Dashboards & Wallboards
- Dashboard features
  - Hours per working day
  - 'Time in Status' grid alerts
Data
- Data Handling
- Data History
- Data Feature Guides
  - Data Import Expiry
  - Lead, search and edit - Delete Leads
Quality
- Quality Assurance
- Quality section feature guides
  - Agent instant messaging (for admin)
  - Monitoring chat & email interactions
Reporting
- Reporting Suite
Settings
Contact Hub
- Contact Hub FAQs
- Getting started
- The Basics
- Call Handling
- Interaction Handling
- Voice Transfers
- Interaction Transfers
  - Email transfers in Contact Hub
  - WebChat, SMS and WhatsApp Interaction Transfers
- User Options & Features
Release Notes
- Release Notes
FAQ's and Troubleshooting
- Dialler management & general FAQs
- Customer Onboarding
- API Documents
- Accounting
  - Enlighten Internet Billing
- File & Document sharing
  - Max CSV Folder Manager
  - Sending/receiving files via Freshdesk tickets
- Single Agent Errors Troubleshooting
  - My script isn't loading/showing correctly
- Startup guides
  - Getting Started with MaxContact
- Security and Compliance
- FAQ's & Troubleshooting
  - Outbound Dialling
  - System Recalls Overview
Video Guides
- Admin
- BI
  - Dashboard Designer & Wallboard
- Data
  - Custom Data Fetching (Video)
  - Import Leads and Import History
- Reporting
  - Custom Report Builder & Schedule
Service Status
- Service Status
  - Service Status
Conversational Analytics
- User Guides
- Page Overviews

Rebrand menu update

Training Team

Modified on: Wed, 23 Mar, 2022 at 11:08 AM

From version 4.6.2 the main navigation menu has changed. There are 7 main menu options where previously there were 6 and some of the menus have changed content.

Menu overview

Fig 1 - New menu on the left.

Menu items

Fig 2 - The 7 menu categories.

Menu contents

The following diagrams show the new menu contents and where each item was in the previous menus.

Management menu

Admin menu

BI menu

Data menu

Quality menu

Reporting menu

Settings menu