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  • Data
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  • Conversation Analytics
    • User Guides
      • Enabling access to Conversational Analytics through the MaxContact portal
      • How to create and save views
      • How to create folders
      • How to update and rename views in Conversation Analytics
      • How To Install Live Agent Assist
    • Overviews
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  • Contact Hub
    • Contact Hub FAQs
      • Quick guides - Getting Started
    • Getting started
      • Logging into a campaign
      • Going ready on queues in an interaction campaign
    • The Basics
      • User options
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    • Call Handling
      • Preview Dialling
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      • Inbound call handling
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      • Manual Dial a third party whilst on a call
      • Add or replace a number for an existing contact
      • Choosing an outcome/dispositioning calls
      • Dynamic Nailup in Contact Hub
      • Agent Assisted Card Payments
    • Interaction Handling
      • Receive and reply to Interactions in Contact Hub
      • SLA indicators on Interactions
      • The Interaction History Tab
      • How to Use Canned Responses in Contact Hub
      • Parking interactions
      • Calling a contact from an interaction
      • Change/Update a contacts details from an interaction
      • WhatsApp Interaction options
      • Branch and merge interactions
    • Voice Transfers
      • Completing an Address Book Transfer
      • Completing a Queue transfer
      • Completing a User transfer
      • Completing an IVR transfer
    • Interaction Transfers
      • Email transfers in Contact Hub
      • WebChat, SMS and WhatsApp Interaction Transfers
      • Email forwarding in Contact Hub
    • User Options & Features
      • Managing Callbacks
      • Notes, all in one place.
      • Breaks
      • Change your password
      • The contact details card
      • Draft interactions and draft notes
      • Incoming Call Notifications
      • Script Only Interaction
  • Release Notes
    • Release Notes
      • Release Notes 7.6.1
      • Release Notes 7.6.0
      • Release Notes 7.5.1
      • Release Notes 7.5.0
      • Release Notes 7.4.0
      • Release Notes 7.3.0
      • Release Notes 7.2.0
      • Release Notes 7.1.0
      • Release Notes 7.0.0
      • Release Notes 6.18.0
      • Release Notes 6.17.2
      • Release Notes 6.17.1
      • Release Notes 6.17.0
      • Release Notes 6.16.0
      • Release Notes 6.14.0
      • Release Notes 6.13.0
      • Release Notes 6.12.0
      • Release Notes 6.11.4
      • Release Notes 6.11.3
      • Release Notes 6.11.2
      • Release Notes 6.11.1
      • Release Notes 6.11.0
      • Release Notes 6.10.0
  • Frequently Asked Questions
    • API Documents
      • Lead Management API
      • Telephony Data Services API
      • Maxcontact Lead Web API
      • Callbacks API
      • Management API
    • Customer Onboarding
      • MaxContact Portal Whitelisting Requirements
      • New Customer Checklist
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      • Number Porting
      • MaxContact Softphone WebRTC
    • Inbound
      • Inbound Calls
    • Outbound
      • Outbound Dialling
      • System Recalls Overview
      • System Result Codes
      • Outbound SIP Resonse Codes
      • Samsung 'Smart Call' problems
      • A 'Burn' explained
      • Fetching Lead Records
      • Outbound voicemails
      • How predictive dialling works
      • Default Result Codes
    • Dialler management & general FAQs
      • Max Support contact details
      • Importing Data for International Dialling
      • MaxContact OData Guide
      • Allowing MaxContact to send on behalf of your domain
      • Enable/Disable Call Recording
      • MaxContact Replication DB Best Practice
      • MaxContact Theme Options
    • Reporting
      • Custom Report Builder Fields
  • Troubleshooting & Support
    • File & Document sharing
      • Sending/receiving files via Freshdesk tickets
  • How To Guides
    • Campaigns
      • How to create a campaign?
    • Inbound
      • How to Block an Inbound Caller?
      • Setting up a voicemail IVR
      • How to set up a Virtual Queue
      • How to add and remove inbound numbers
    • Startup guides
      • Getting Started with MaxContact
      • IVR Walk Through for New Customers
    • Outbound
      • How to set up an Address Book Transfer?
    • Handling Data
      • How to Import Leads with a Caller ID (Number Presentation)
      • Using List Data Manager To Organise Your Data
      • How to Remove Lead Data
    • Digital
      • How to Set Up Custom Data Fields for Email Signatures
  • Feature Guidance
    • Advanced Feature Guides
      • Agent Capacity Plans
      • Post Call Actions
      • Dynamic Nailup
      • Secure Call Recordings (Encryption & Restricted Access)
    • Admin Feature Guides
      • Emergency Inbound Routing
      • Azure Mailbox OAuth2 Integration
      • Custom Data Fetching
    • Browser Extensions
      • Force Focus Chrome Extension
    • Outbound Skill-Based Routing
      • What is Outbound-Skill Based Routing?
      • Creating Skills and Skill Groups
      • Assigning Skills and assigning User Plans to Users
      • User Plans and Skill Groups
      • Assigning Skill Groups To Leads via Data Imports
      • Changing Skill Groups via List Data Manager
      • Assigning Skill Groups To Result Codes
      • Viewing Skills Eligibility Information via Campaign Manager
      • Skills Based Routing Checklist
      • Outbound Skill-Based Routing Considerations & FAQ
    • Quality Feature Guides
      • Agent Instant Messaging (for Admin)
      • Monitoring chat & email interactions
      • Deleting a Call Recording
    • Single Sign-On & MFA
      • Single Sign-On (SAML)
      • Single Sign On - Azure Application Setup
      • Single Sign On (SAML) CTU & Permissions Details
      • Multifactor Authentication
    • Tagging
      • Tagging — Where and How It Affects the System
      • Tagging - Quick Filtering and Tag Management
      • Adding Tags to System Objects
    • Webchat
      • Implementing MaxContact WebChat Application
      • Implementing Legacy MaxContact WebChat Application
      • Pre Chat Questions (Web Chat DPA)
      • How to install MaxContact’s webchat code to your website using Google Tag Manager
  • Service Status
    • Service Status
      • Service Status
  • Video Guides
    • Admin
      • UI menus
      • Post Call Actions on Result Codes
      • Emergency Route Creation
      • Basic IVR and Skills
      • Tagging
      • Basic Scripting
      • Advanced Scripting
    • BI
      • Dashboard Designer & Wallboard
    • Data
      • Custom Data Fetching (Video)
      • Import Leads and Import History
    • Reporting
      • Custom Report Builder & Schedule
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Custom Report Builder & Schedule

Development Team
Modified on: Wed, 2 Mar, 2022 at 8:30 PM


 


 


 


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