Within the Report Viewer, the following reports are grouped under Compliance. Each report can be filtered at a campaign level and provides different data to support your reporting needs.
When generating a report, enable the Report Details option to view the calculation behind each column.
Ofcom Drop Rate
Provides a summary view of the Ofcom drop rate and the metrics used in its calculation.
Parameters: Start Date; End Date; Campaign(s); Drop Rate Target.
Column Definitions
| Column | Description |
|---|---|
| Drops | Total number of Drops. |
| Agent Answer Machines | Calls dispositioned as Answer Machine by users. |
| Live Calls | Automated outbound calls where a live person was observed. |
| Drop Rate | D ÷ (D + L) × 100 Where:
|