Default Result Codes
The following result codes are added to your system during onboarding as a starting point. These are not system result codes — they can be edited, deactivated, or removed at any time, and new ones can be added to suit your operation. They are distinct from the system-generated result codes that run in the background and cannot be changed.
| Code | Description |
|---|---|
| AGAM | Agent Answer Machine — used when the call connects to an answer machine. |
| BUSY | Busy — used when a busy tone is detected on the call. |
| DEADAIR | Dead Air — used when the call connects but no audio is detected on either side. |
| DNC | Do Not Call — used when a customer requests not to be contacted again. Adds the number to the DNC register. |
| HKT | Hot Key Transfer — used to record a warm or cold transfer via a configured Address Book entry. Only available on transfer calls. |
| HUNGUP | Customer Hung Up — used when the customer ends the call before the agent can disposition it. |
| NI | Not Interested — used when the customer is not interested in the purpose of the call. |
| NOANSWER | No Answer — used when the call rings out with no answer. |
| NPCB | New Number Callback — used to set a callback on a new or alternative number provided by the customer. |
| PCB | Personal Callback — used to schedule a callback on the current number at a time agreed with the customer. |
| REDIAL | Redial — used to immediately redial the customer on the same or an alternative number. |
| SALE | Sale Generated — used to record a successful outcome. Configured as a success result code. |
| WRONGNO | Wrong Number — used when the number reached does not belong to the intended contact. |