If you want to use your own domain to send emails via the MaxContact platform, you will need to follow a few steps in order to configure and enable this functionality.
For example, if you would like to send an email to a customer at the end of an interaction from sales@yourcompany.com, you need to authorise this domain to be sent by MaxContact. This allows you to maintain your branding, and allow recipients to reply directly to your organisation.
This new requirement is being continually enforced by the mail service providers, and while it isn’t something you will have do often, can be quite technical in nature. Please involve your system administrator in this process.
Configuring your domain to allow send on behalf of your domain
The first step is for you to provide MaxContact with two key items of information:
- The name of the DNS registrar/host/provider the customer uses, for example it could be Microsoft, 123 Reg, Google, GoDaddy, Amazon, etc.
- The name of the domain that MaxContact will be allowed to send email as, for example yourdomain.com.
MaxContact will generate a new CNAME key that needs to be added to your DNS server.
Each DNS provider may have a different method of adding the record, here are some useful links
http://help.godaddy.com/article/680#spfrecs
https://www.namecheap.com/support/knowledgebase/article.aspx/317
http://www.networksolutions.com/support/how-to-manage-advanced-dns-records/
https://support.google.com/a/answer/178723?hl=en
In order to create your DNS record, log into your platform, and on the domain you are requesting, add a CNAME entry
Verifying your domain
Once you have added the records in your DNS, please contact MaxContact support who will authorise the domain on the MaxContact platform.
0330 159 6565
help@maxcontact.com