Access to agents - Allows the user to access agent dashboard pages.
Access to BI - Allows the user to access the BI dashboard
Access to campaigns - Allows the user to access campaign dashboard pages.
Access to lists - Allows the user to access list dashboard pages.
Access to result codes - Allows the user to access the result code dashboard (Result Code Activity page).
Access to teams - Allows the user access to the team dashboard pages.
Access to web agent - Allows the user to access the web agent dashboard.
General access - Allows the user to access the main dashboard pages.
- Page Level Admin Permissions
- Tag Group Permissions
- QA Permissions
- Dashboard Permissions
- Agent Permissions
- Telephony Permissions
- Web API Permissions
- Lead Management Permissions
- CTU Permissions
- Email Templating Permissions
- Scripting Permissions
- Omni Channel Permissions