Can Barge - Allows the user to 'barge' or 'barge kick' users on calls, whilst in the coaching page.
Can Coach - Allows the user to coach other users on calls.
Can Message Agents - Allows the user to message agents.
Can Monitor - Allows the user monitor another user on a call.
Coach manager- Grants access to the Coaching Admin page.
Coaching Access - Allows users to access the Coaching page.
Evaluations Access - Allows the user to access the evaluations page
QA Access - Allows the user to access the QA page.
Recording Playback Access - Allows the user to access the Recording Playback page.
Recording Playback Download - Allows the user to download a recording or email a link to the recording from MaxContact.
- Page Level Admin Permissions
- Tag Group Permissions
- QA Permissions
- Dashboard Permissions
- Agent Permissions
- Telephony Permissions
- Web API Permissions
- Lead Management Permissions
- CTU Permissions
- Email Templating Permissions
- Scripting Permissions
- Omni Channel Permissions