Agent initiated email interactions - Allows the user to create new email interactions threads


Agent initiated SMS interactions -Allows the user to create new SMS interactions threads


Agent access to pre chat questions - Allows agent to see pre chat questions 


Can Access Generic Integration field - Allows user to send generic data to payment providers


Can Access Web Agent Ticket History - Allows agent to access detailed ticket history on web agent page. 


Can branch sessions -Allows the user to create a new thread/branch from a session


Can branch tickets -Allows the user to create a new thread/branch from a ticket


Can Call Third Party - Allows the suer to convert an interaction to a third party call.


Can Call Transfer - Allows the user to transfer a call 


Can Change Lead - Allows the user to change the calls lead 


Can Cold Transfer - Allows the user to cold transfer a call 


Can Cold Transfer To ACD Queues - Allows the user to cold transfer a call to ACD groups


Can Cold Transfer To Agents - Allows the user to cold transfer calls to other agents


Can Cold Transfer To IVRs - Allows the user to cold transfer the call to an IVR


Can convert to call -Allows the user to convert an interaction to a call


Can Delete Callback - Allows the user to delete callbacks


Can Hang Up - Allows the user to be able to hang up on a call


Can Manual Call - Allows the user to make manual calls


Can Override Time Zones - Allows the user to override time zones


Can Override billing address - Allows the user to update the leads address when taking a payment.


Can Put Calls On Hold - Allows the use to put calls on hold


Can re-assign tickets -Allows the user to re-assign a ticket to another user


Can Redial - Allows the user to redial calls


Can See Record History - Allows the user to see record history for lead while on a call


Can send attachments -Allows the user to send email attachments 


Can Send Digits - Allows the user to send digits


Can Set Call Results - Allows the user to set call results


Can Set Notes - Allows the user to set call notes


Can Skip Preview - Allows the user to skip preview calls


Can Split Recording - Allows the user to split recordings


Can take PCI secure payments -Allows the user to take PCI secure payments


Can take payments - Allows the user to take payments 


Can transfer chat to user - Allows the agent to transfer a chat interaction to another user


Can transfer email to user - Allows the agent to transfer an email interaction to another user


Can transfer SMS to user - Allows the agent to transfer an sms interaction to another user


Can transfer tickets - Allows user to transfer a ticket to another queue


Can view attachments - Allows user to view received attachments 


Can Warm Transfer - Allows the user to cold transfer a call to ACD groups


Can Warm Transfer To ACD Queues - Allows the user to warm transfer a call to ACD groups


Can Warm Transfer To Agents - Allows the user to warm transfer to an agent


Can Warm Transfer To Calls - Allows the user to warm transfer a call


Web agent Access - Allows the user to access the web agent

Web agent edit email address -Allows the user to edit the email address.