This feature allows you to be alerted if a percentage of calls made over a campaign are being flagged as an 'operator'. This will allow you to take action in the event of a network carrier such as O2, Vodafone, BT etc. having issues or simply a mistake during import, such as missing a leading zero on a phone number.  

Configuration

To configure, all you have to do is navigate to the settings page

Under the settings, select Operator Alert Threshold.

Operator Threshold - When the % of calls with 'operator' responses exceeds this value, an alert is triggered.

Operator Timeout - Here you set the amount of time the % is calculated over.

Alert

When an alert is triggered, an email will be sent to the email address entered in the 'Email Settings' option of the 'Settings' page.