Feature Guidance
Advanced Feature Guides
- Agent capacity plans
- Operator Alert Threshold
- Agent removal actions
- Custom SMTP Settings
- Default roles in MaxContact
Admin Feature Guides
- Emergency Inbound Routing
- Park interactions
- Custom data user fields for email signatures
- Queue announcements via Text-to-speech
- Azure Mailbox OAuth2 Integration
Browser Extensions
Data Feature Guides
Outbound Skill-Based Routing
- What is Outbound-Skill Based Routing?
- Creating Skills and Skill Groups
- Assigning Skills and assigning User Plans to Users
- User Plans and Skill Groups
- Assigning Skill Groups To Leads via Data Imports
Quality Feature Guides
Single Sign-On & MFA
- Single Sign-On (SAML)
- Single Sign On setup for ADFS
- Single Sign On - Azure Application Setup
- Single Sign On (SAML) CTU & Permissions Details
- Setting up Single Sign On with Azure active directory
Tagging
- Tagging - Where and how it affects the system
- Tagging - Creating Tags
- Adding a Tag to Inbound Numbers
- Adding a Tag to a List
- Adding a Tag to Campaigns