In what order does the MaxContact solution fetch lead records?

When leads are dialled by the system they are fetched in a certain order based on priority levels.

The order we fetch in is as follows;

1 - New Record with High Priority import flag on API import

2 - Public Call-back

3 - Recall with status of ‘Contact’

4 - Record that has had 0 attempts

5 - Recall without the status of ‘Contact’

Both high priority updates and public call-backs will jump to the front of the queue in the buffer.

NOTE - It is possible to change this order by contacting the support team and making a request to do so.