Fetching Lead Records
When the system dials leads, it fetches them in a set order based on priority. This order applies by default across the system.
Fetch order
- A new record with the High Priority import flag set on an API import.
- A public callback.
- A recall with a status of Contact.
- A record with 0 attempts.
- A recall without a status of Contact.
Note. High priority imports and public callbacks both jump to the front of the queue in the buffer, ahead of this order.
Note. This order can be changed. Contact the MaxContact Support team to request a change.