Evaluations is the place to review aggregated scores of notes and QA scores.
The default view for this page shows search criteria for date ‘created from’, date ‘to’ and ‘phone number’.
You can select a date range to search and can also search by partial or complete phone numbers.
Clicking the grey button next to the search button adds 3 more search criteria to the page, call ‘type’, ‘reviewer’ and ‘category’.
Type - The drop-down choice given here is ‘All’, ‘Agent’ or ‘Recording’.
Reviewer - With this drop-down the user can choose the person who’s applied the scores.