Management
- General
- Outbound Skill-Based Routing
Admin
Business Intelligence (BI)
- Dashboards & Wallboards
- Dashboard features
  - Hours per working day
  - 'Time in Status' grid alerts
Data
- Data Handling
- Data History
- Data Feature Guides
  - Data Import Expiry
  - Lead, search and edit - Delete Leads
Quality
- Quality Assurance
- Quality section feature guides
  - Agent instant messaging (for admin)
  - Monitoring chat & email interactions
Reporting
- Reporting Suite
Settings
Contact Hub
- Contact Hub FAQs
- Getting started
- The Basics
- Call Handling
- Interaction Handling
- Voice Transfers
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- User Options & Features
Release Notes
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FAQ's and Troubleshooting
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- Customer Onboarding
- API Documents
- Accounting
  - Enlighten Internet Billing
- File & Document sharing
  - Max CSV Folder Manager
  - Sending/receiving files via Freshdesk tickets
- Single Agent Errors Troubleshooting
  - My script isn't loading/showing correctly
- Startup guides
  - Getting Started with MaxContact
- Security and Compliance
- FAQ's & Troubleshooting
Video Guides
- Admin
- BI
  - Dashboard Designer & Wallboard
- Data
  - Custom Data Fetching (Video)
  - Import Leads and Import History
- Reporting
  - Custom Report Builder & Schedule
Service Status
- Service Status
  - Service Status
Conversation Analytics
- User Guides
- Page Overviews
How To Guides

Emergency Route Creation

Training Team

Modified on: Wed, 2 Mar, 2022 at 8:29 PM