The Targets screen allows you to set targets for certain areas of your campaigns.
On the right of the screen, you can see the list of campaign targets set up. You can set different targets for each of their campaigns if they wish.
Campaign Template Targets
The areas you can set targets for are;
| SPH (xx.xx): |
| Conversion Rate (%): |
| Average Handling Time (s): |
| Productivity (Hrs): |
| Talk Time (s): |
| Wrap Time (s): |
| Burn Rate (%): |
| Exceptions (%): |
The main area of the page shows the targets which are manually typed into the boxes. It also has settings for displaying a 'Very low', 'Low', 'High' and 'Very High' figure in relation to the target. You have the ability to change the settings by either typing in the figure or by clicking the up and down arrows to change the figures.
You can set values for the target and then can set percentages to show performance against that target. These percentages will show in some reports and will also be displayed on the target widget on Dashboards and Wallboards.