Custom Report Builder Fields
Quincey Bernard
Modified on: Mon, 18 May, 2026 at 4:54 PM
The following tables outline the primary fields available within the Custom Report Builder, grouped by their source table. Where fields reference numerical values for call types or statuses, refer to the appendix at the end of this article for the corresponding keys.
Table — Queue
| Field | Description |
|---|
| Queue Name | The name of the queue the inbound call came in on. |
Table — User
| Field | Description |
|---|
| Agent First Name | First name of the agent who handled the call. |
| Agent Last Name | Last name of the agent who handled the call. |
Table — Team
| Field | Description |
|---|
| Team Name | The name of the primary team set on the user's account, as configured in CTU. |
Table — List
| Field | Description |
|---|
| List Name | The name of the list the call was carried out from. |
Table — Campaign
| Field | Description |
|---|
| Campaign Name | The name of the campaign the call was carried out from. |
Table — History
| Field | Description |
|---|
| Call Type | A numerical value representing the type of call. See the Call History Type table in the appendix for the full key. |
| Campaign ID | The ID of the campaign the call was carried out on. |
| CLI | For outbound calls, the Caller ID presented for the call. |
| Connect Time | Total length of time the call was connected. |
| DNIS | For inbound calls, the number the caller dialled to reach your system. |
| End Time | The time at which the call ended. |
| History ID | A unique identifier for the history entry. |
| Hold Time | Total length of time spent on hold during the call. |
| Hot Key Conferenced | Boolean field indicating whether the call was conferenced via Hot Key. |
| Hot Key Transferred | Boolean field indicating whether the call was transferred via Hot Key. |
| Is Abandon | Boolean field indicating whether the call was marked as abandoned. Applies to inbound call types. |
| Is Burn | Boolean field indicating whether the call was marked as a burn. A burn occurs when a call's duration falls below the expected handling time and the agent dispositions it with a Final result code. |
| Is Connect | Boolean field indicating whether the call was marked as a connect. |
| Is Contact | Boolean field indicating whether the call was marked as reaching a contact, as defined by the result code. |
| Is Final | Boolean field indicating whether the call resulted in the lead being made ineligible for future dialling. |
| Is Right Party Contact | Boolean field indicating whether the call was marked as reaching the Decision Maker Contact, as defined by the result code. |
| Is Success | Boolean field indicating whether the call was marked as a success (e.g. a sale). |
| IVR Time | Total length of time the caller spent within an IVR. |
| Lead Attempts | The number of times the lead has been dialled. |
| List ID | The ID of the list the lead was dialled from. |
| Phone Attempts | The number of times the specific phone number has been dialled for the lead. |
| Phone Num | The phone number dialled for the history entry. |
| Preview Time | Total length of time the user spent previewing the lead before the call. |
| Result Code | The result code applied to the call once it ended. |
| Revenue | The amount of revenue captured from the result code. |
| Start Time | The time at which the call started. |
| Status ID | A numerical value representing the status observed for the call. See the Call Status Type table in the appendix for the full key. |
| Successes | The number of successes captured on the call. |
| Talk Time | Total length of time spent in a talking state during the call. |
| Wait Time | Total length of time the agent spent in Ready status before taking the call. |
| Wrap Time | Total length of time the agent spent dispositioning the call after it ended. |
Table — Supplier
| Field | Description |
|---|
| Supplier Name | The name of the supplier associated with the lead, based on the import. |
Table — Lead
| Field | Description |
|---|
| Address Line 1 | Primary data saved against the lead under the Address Line 1 field. |
| Address Line 2 | Primary data saved against the lead under the Address Line 2 field. |
| Campaign ID | This field is not currently in use. |
| City | Primary data saved against the lead under the City field. |
| Cost | If set during import, the cost associated with the lead. |
| Country | Primary data saved against the lead under the Country field. |
| First Name | Primary data saved against the lead under the First Name field. |
| Last Call Date | The date and time of the last call made to the lead. |
| Last Import Date | The date and time the lead was imported. |
| Last Name | Primary data saved against the lead under the Last Name field. |
| Last Result Code | The name of the last result code applied to the lead. |
| Lead Attempts | The current number of attempts made to the lead. If attempts are reset via Lead Management, this value will also reset to zero. |
| Lead ID | The unique identifier for the lead. |
| Lead Total Attempts | The total number of times the lead has been attempted, including attempts made prior to any reset in Lead Management. |
| List ID | The ID of the list the lead is currently placed in. |
| Original List ID | The ID of the list the lead was originally imported into. |
| Post Code | Primary data saved against the lead under the Post Code field. |
| Reference | Primary data saved against the lead under the Reference field. |
| Skill Group ID | The ID of the skill group applied to the lead for Outbound Skill Based Routing, if applicable. |
| Supplier | The supplier of the lead, represented as a numerical ID. |
| Title | Primary data saved against the lead under the Title field. |
Appendix
Call History Type Table — A key for the numerical values used in the Call Type field.
| ID | Call Type |
|---|
0
| Inbound |
| 1 | Predictive |
| 2 | Progressive |
3
| Preview |
| 4 | Callback |
| 5 | Manual |
| 6 | IVR |
| 7 | Bridge |
| 8 | User Nailup |
| 9 | Inbound Bridge |
| 10 | Agent Bridge |
| 11 | Address Book |
| 12 | Hot Key |
| 13 | Virtual Queue
|
| 14 | Email |
| 15 | Chat |
| 16 | SMS |
| 17 | WhatsApp
|
| 18 | Facebook |
| 19 | SMSConversational |
Call Status Type Table — A key for the numerical values used in the Status ID field.
| ID | Call Status |
|---|
0
| Uncontacted |
| 1 | No Carrier |
| 2 | Person |
3
| No Answer |
| 4 | Busy
|
| 5 | Operator |
| 6 | Dropped |
| 7 | Answer Machine |
| 8 | Transferring |
| 9 | Fax Modem |
| 10 | Disconnect No CPA |
| 11 | Disconnect Timeout |
| 12 | Bad Record |
| 13 | Skipped |
| 14 | Do Not Call |
| 15 | Yanked |
| 16 | Callback |
| 17 | Ringing |
| 18 | Wrong Number |
| 19 | Not Interested
|
20
| Inbound |
21
| Abandoned |
22
| User |
23
| Irate |
24
| Outbound Abandoned |
25
| Interaction Sent |
26
| Interaction Terminated |
27
| Interaction Abandoned |
28
| Interaction Timeout |
29
| Interaction Received |
30
| Interaction Branched |
31
| Interaction Terminate Duplicate |
32
| Interaction Moved |
33
| Itx User Disconnect |
34
| Interaction Customer Timeout |
