How to add and remove inbound numbers
Inbound numbers are managed from Admin > General > Inbound Numbers. This page lists all telephone numbers currently mapped to your system, and is where you add new numbers or remove existing ones.
Adding a number
- Navigate to Admin > General > Inbound Numbers.
- Select + Create New in the top-right corner. A new row will appear in the list.
- Complete the required fields for the new number entry.
| Field | Description |
|---|---|
| Tel. No* | Enter the telephone number to add. No spaces are permitted. The number must begin with either a 0, a two-digit country code, or an asterisk (*). |
| Campaign(s)* | Select the campaign that calls to this number will be associated with. Calls will be recorded against this campaign in reporting. |
| List* | Select the default list that calls to this number will be associated with. Calls are recorded against this list unless overridden by other settings. If an incoming call cannot be matched to an existing lead, a new lead will be created and added to this list. |
| Default IVR Route* | Select the IVR start element that calls to this number will be routed to by default. The IVR name appears in brackets next to the start element. If your IVR does not appear in the list, it may not yet have a start element configured. |
* Required field
Note. Additional configuration options are available for each number entry, including Tags and Emergency Routing. See Inbound Numbers for a full breakdown of all available fields.
- Once you have completed the row, select Save to confirm the entry.
Removing a number
- Navigate to Admin > General > Inbound Numbers and locate the number you wish to remove. Use the Filter button in the top-right corner to search through existing entries.
- Select the trash can icon at the far right of the number entry.
- A confirmation pop-up will appear. Select OK to confirm the removal, or Cancel to go back.