What's new for Contact Hub for 7.7.0 Release?
- Agent Wrap-up Summary. We've made agent wrap-up summaries available via our Webhooks. No action is needed if you don't use the call summary integration. If you're using live agent assist and would like this option enabled, please get in touch.
What's new for Manager Portal for 7.7.0 Release?
Callback Manager | |
 | We've updated the Callback Manager page in Manager Portal to a new, improved version called the Management Hub Callback Manager. If you visit the old Callbacks page, you'll be automatically redirected to the new one without any changes to your access or permissions. We've also added a few improvements to make viewing callbacks easier. |
 | As well as the highlighted areas above, infrastructure improvements to enhance the overall product architecture have been included, ensuring better performance, reliability, and scalability, as well as a number of performance enhancements to boost stability and resilience. |
 | New additions are currently in the beta phase of production. You may see this icon for areas containing these features and changes within the product. |
