What's new for Contact Hub for 7.3.0 Release?
- Email Attachments. We've improved the way email attachments are handled when collected through Microsoft 365. Large files now arrive complete and intact in Contact Hub.
- Email Reply. Agents can now quickly update the recipient's email address directly while replying, ensuring messages reach the right person without interrupting the conversation. This helps keep communication smooth and accurate.
What's new for Manager Portal for 7.3.0 Release?
- Dashboard Sorting.We've improved the sorting on the dashboard management page so that names and creators are now ordered consistently, regardless of uppercase or lowercase letters. This means your dashboards will appear in a clear A to Z or Z to A order, making it easier to find what you need without any confusion or missing entries.
- Dashboard Menu. We've improved the 'More Options' menu in dashboard grids so it now opens in a way that avoids covering the navigation controls at the bottom of the screen. This makes the interface easier to use and keeps everything clear, no matter how many options you see.
- Record History. We've improved identity search in Record History so that phone numbers entered with or without formatting spaces now return results consistently. For example, searching for 07700 900123 will find records saved as 07700900123. Webchat references with intentional spaces, such as a contact name, are unaffected.
 | As well as the highlighted areas above, infrastructure improvements to enhance the overall product architecture have been included, ensuring better performance, reliability, and scalability, as well as a number of performance enhancements to boost stability and resilience. |
 | New additions are currently in the beta phase of production. You may see this icon for areas containing these features and changes within the product. |
