This guide provides essential instructions for effectively utilizing Dynamic Nail Up in Contact Hub, specifically designed for Inbound and Interaction campaigns. It streamlines the process of connecting and managing calls, ensuring users can efficiently accept or reject calls without navigating away from their current screen. By following the steps outlined, users can enhance their call handling capabilities, improving productivity and responsiveness in customer interactions.
Tip! Dynamic Nailup can only be used on Inbound and Interaction campaigns.
1. Select your campaign to log in.
2. You will see a message informing you are connecting to a Dynamic voice campaign.
3. Your softphone will display as 'Registered' and will not Nail up immediately. You can then navigate back to the campaign.
4. Click "Go Ready" as usual.
5. You will see the message 'Waiting for Interactions'.
6. When a call is offered to you, the screen will display the following information.
7. Click "Time Remaining to Accept:"
8. Clicking "Reject" prompts the system to offer the call to another user.
9. Click "Accept" to receive the call. The system will instantly 'Nail up' your connection via the WebRTC softphone (no need to navigate away). Once connected, you will hear an audible 'beep' and you can talk with the caller.
10. All telephony options are available as per all call types.
11. Once complete, the call can be ended and dispositioned as normal. The softphone will then disconnect but you will still be ready in the Campaign.
