Access Chat Features - - Allows the user to access the chat feature
Access Email Features - Allows the user to send other users "ready" on a queue
Access Omni SMS Features - - Allows the user to access SMS features via omni
Allow Duplicate Email Check - Allows dedup rules for email import.
Can Access Tasks - Allows access to task page
Can Assign Users to a Queue - Allows the user to assign users to a queue
Can Convert to Call - Allows the user to convert an interaction to a call.
Can create Channel - Allows the user to create a channel
Can Create a Queue - Allows the user to create a queue
Can remove Users from a Queue - Allows the user to remove users from a queue
Can Reply to a Thread Access - Allows the user to access and use the reply button in ticket history.
Can Save a Channel - Allows the user to save any changes made to a channel
Can Save a Queue - Allows the user to save a queue
Can Access Pre-Chat Questions - Allows the user to access per chat questions builder
Can Send Other Users Ready - Allows the user access to send a user ready on a queue
Channel Admin Access - Allows the user access the channel admin page
Content Filtering Access - Allows the user access the content filtering page
Live Queue Access - Allows the user access the live queue page
Ticket History Access - Allows the user to the ticket history page.