System Recalls Overview
The system automatically applies certain result codes to outbound calls under specific circumstances, rather than an agent selecting them. These appear in Record History and help identify why a call ended the way it did.
System result codes
| Result code | Description |
|---|---|
| Answer Machine SYSANSMACH | Applied when the system detects an answer machine. Requires Answer Machine Detection to be enabled at list level. |
| Busy SYSBUSY | Applied when a system-driven outbound call receives a busy tone, indicating the device is currently busy. |
| No Answer SYSNOANS | Applied when a system-driven outbound call isn't answered within the No Answer Time set in the calling parameters plan, by default 20 seconds. |
| Dropped SYSDROP | Applied when the system places an outbound call that's answered, but no agent is available to handle it. |
| Max Timeout MAXTO | Applied when a call times out in a connecting state, before it starts ringing. |
| No Carrier NOCARRIER | Indicates an issue with the carrier. If you see these appear, raise it with the MaxContact Support team, as it points to a problem worth investigating. |
| No CPA NOCPA | CPA stands for Call Progress Analysis, used to determine the outcome of a call during its connection, classifying it appropriately. CPA listens to the call's audio during connection to determine whether it reached a live person, a voicemail or answering machine, a fax machine, resulted in no answer or a busy tone, or hit a special tone indicating a disconnected number or network error. This result code is applied when the system can't complete call progress analysis during setup, indicating there was no dial tone or audio, which prevents it from detecting further details such as whether the call reached an answering machine or a person. |
| Operator SYSOI | Applied when a call can't be completed as dialled, indicated by the SIP response code received. This can include:
|
| Skipped SKIPPED | Applied when a user selects the skip button while previewing a lead. |
| Yanked YANKED | Applied when the system detects potential to drop a call while it's still ringing. The call is terminated before being answered to prevent this. |
Note. The Yanked behaviour can be enabled or disabled using the No Agents Disconnect setting within the calling parameters plan, and requires Minimum Ring Time Yank to be set to at least 15 seconds.