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Release Notes 6.0.1

Training Team

Modified on: Tue, 10 Dec, 2024 at 2:36 PM

New Features
Weve updated some key features of the product allowing you to keep in contact through WhatsApp and Facebook in Contact Hub and weve improved our Time Zone feature to make it easier to import data and call at the right time.

WhatsApp & Facebook Messenger in Contact Hub
Connect with your customers in the best way for them. Have two-way WhatsApp & Messenger conversations with your customers whether it’s to help close a sale or solve a problem. Let your highly skilled teams handle customer conversations happening on social media for a better experience.
Define response times for messages and ensure your teams are meeting SLAs.
Set-up automated welcome messages, quick responses and use scripts to help automate conversations.

Setting up these channels is simple. You create your business account with your logo, business bio and contact details. Once your account is business verified, we help you set up message templates, SLAs and your teams that handle interactions like any other communication channel within your MaxContact platform. Get in touch today to find out more!
Manage Time Zones with improved Calling Time Plans
You can now streamline your outbound calling further by importing data with different time zones into a single list. This improves on the previous version where each timezone had to have its own list. Our system ensures calls respect time zone regulations and lets you customise calling times for different data types.
Import and manage diverse data types seamlessly, even for specific time zones.
Set unique calling times for varying regulations, from marketing to charity campaigns.

Learn More here - https://maxcontact.freshdesk.com/support/solutions/articles/80001142382-calling-time-plans-2-0

Product Updates

In this update we've resolved some issues in Contact Hub and improved the way we handle Estimated Queue Times. As well as this, we've added some general UI and performance enhancements to the product.

User Portal/Contact Hub

Calls Queued. We’ve resolved an issue in ContactHub where the number of calls waiting in the queue was incorrectly displaying as 0.

Dynamic Nailup. We’ve resolved an issue where calls transferred to Dynamic Nailup users in ContactHub did not present an option to accept the call. Now, calls will transfer smoothly without leaving the original user in an incomplete transfer state.

Digital Interactions. You can now merge interactions of the same topic into a single entry in Contact Hub, making it easier to organise and manage related conversations in one place.

Call Routing. A rare issue has been resolved where Inbound calls were not routing to certain users on the Call Queue.

Manager Portal/General

EQT. We’ve improved application performance by optimising how and when the system processes Estimated Queue Time calculations.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.