System Activity
The System Activity page gives you a live view of call and agent activity across your system, helping you spot trends as they happen.
To access it, go to System Activity from the Dashboard Management panel.
Page controls
| Control | Description |
|---|---|
| Filter | Filters what is displayed using dropdowns for Campaigns, Lists, Teams, and Users. Selecting any combination of these changes what is shown across both the System Activity and Agent Activity sections. |
| Pause all activity screens | Stops the page from automatically scrolling, allowing you to review the current data without it updating. Select the play button to resume live updates. |
| Settings | Opens a dialog box to configure the widgets displayed at the top of the screen. You can change the stat shown in each widget using the dropdowns, in the same way as dashboards and wallboards. Select the save icon when you are happy with the layout. |
System Activity
The System Activity table shows a live feed of calls currently being dialled on the system. For each entry you can see the campaign being dialled, the list the call came from, the phone number called, the lead ID, the number of attempts made, and the result code applied to the call.
Selecting any row in the table pauses the page. Select the play button to resume live updates.
Agent Activity
Once a call has been passed to an agent, it moves into the Agent Activity table. For each entry you can see the agent name, the list the call was associated with, the phone number, the lead ID, the number of attempts made, and the result code applied to the call.