The system activity screen allows users to see the current situation regarding calls for the overall system and agent activity, helping spot trends as they happen.

The filter icon allows users to filter what is displayed by the following areas;

The drop-downs show the current campaigns, lists, teams and users running on the system.  Selecting any combination of these will change what is being displayed on the screen.

When selecting 'Pause all activity screens, the user can look at the lists without them scrolling automatically.

Clicking the settings icon allows the user to change the widgets displayed at the top of the screen in a similar fashion to the dashboard designer.

Once this has been selected, the settings icon in the top right opens a dialog box allowing you to change the stats displayed on each widget in the same way you can on dashboards/wallboards.

Users can select whatever they want to display in the widgets from the drop-downs.  When the user is happy with the layout, they can then click the save icon.

System Activity

(The information displayed above is from our demo system and does not contain real data.)

In the system activity box, users can see the campaign(s) being dialled, the list used, the phone number called, the lead ID, how many attempts were made, and the result code used on the call.

Clicking on any of the rows will pause the page.  Clicking the play button will allow the screen to continue updating with information.

Agent Activity

(The information displayed above is from our demo system and does not contain real data.)

Once the call has been passed over to an agent user it will appear in the Agent Activity screen, users can then see the agent name, the list the call was associated with, the phone number, the lead ID, how many attempts were made, and the result code used against the call.