Can Change Lead (WebAPI) - Allows the user to change the calls lead through scripting


Can Conference - Allows the user to conference a call.


Can Dispose Call - Allows the agent ability to dispose a call.


Can Get Active Calls - Allows the agent to receive active calls.


Can Get Queues - Allows queue access.


Can Hang-up Call - Allows the agent to hang up a call.


Can Hold Call - Allows the agent to put a call on hold.


Can Start Recording - Allows recording start access.


Can Stop Recording - Allows the user to stop a recording.