Available in Contact Hub!

Contact Hub/Softphone Test Page

Softphone connection issues can be challenging to identify and resolve, especially when your team operates from multiple locations with diverse infrastructure. These challenges can cause stress for your agents and create additional complexities for your operational team.

The Softphone Testing Tool is designed to ensure agents experience the best possible connection while using MaxContact. It will:

• Monitor Latency & Browser Capabilities: Identify any delays or browser issues that could affect performance.
• Identify Network Blockers: Quickly detect any network connectivity or firewall blockers that might disrupt agent connectivity.

Ideal for businesses with hybrid work environments, this tool ensures your technology is running optimally, minimising downtime and maximising productivity. With the Audio Testing Tool, you can proactively flag and troubleshoot issues, keeping your team connected and focused. For more on this, see this page.

Product Updates

User Portal/Contact Hub

Callbacks. We’ve resolved an issue where outdated callbacks were not being removed from memory, causing users to remain stuck in the Managing Callbacks screen. The fix ensures proper handling of callback messages, and we’ve added further tests to catch similar issues in the future.

Digital. Resolved an issue where changes to user assignments in digital queues were not fully synchronised across the system, causing users to receive unintended interactions.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.