Number Porting

If you would like to port your existing numbers over to MaxContact, please provide the below details. Lead times to complete a number port can be between 4-6 weeks (stipulated by BT) and any incorrect information can lead to the process being delayed further. Please try and confirm the details with your current provider, as the details below will have to match with BT’s records. It should be noted that rejections caused by incorrect details can incur a charge from the carrier.

Once a Port Date has been confirmed, your Project Manager or Account Manager will inform you of this. Numbers Ports occur on a weekday (Mon-Fri) and the port can complete anytime between 8am and 5pm on those days (stipulated by BT).

While waiting for the port to complete, one option would be to forward your existing numbers to temporary Inbound Numbers on the MaxContact platform. Please speak to your existing carriers regarding this but be aware they may charge a fee for number forwarding.

MaxContact will not initiate any number porting process until confirmation is received from an Operational Contact. There will be an additional charge for porting numbers over to MaxContact. Please speak to your Account Manager for more details on this.

The details required by the form are explained below:

Customer Name – This would be the name of your company on file with your current carrier.

Site Address – This must be the site address that your current carrier has on file with BT (ie this may not match your current address). Please confirm this with your current Provider/Carrier.

Losing Carrier – The carrier (eg BT, Gamma, AQL ect) the number is currently registered with. Please confirm this with your current provider, as they may only provide the number, and not necessarily be the range holder.

Line Type – Are the numbers currently housed on an ISDN30 or a SIP Trunk?

Main Billing Number – What is the main billing Number you wish to port. ISDN30 lines will have a main billing Number. For SIP trunks, this is usually the first number in a range. 

DDI Ranges – Are there any DDI Ranges you wish to port. Please be aware that the entire range must be ported. Carriers are unable to port incomplete ranges. Once a DDI range has been ported, unwanted numbers can be cancelled.

Customer Billing Account Number – Non Geographic Ports Only. When porting a non-geographic number (eg 08, 03 ect), please could you provide your current Billing account number from your current provider.

Additional Notes – Anything else you’d like to let us know regarding the port.