The Ticker Widget has been created as a way of displaying messages to Wallboards & Dashboards in real time without having to publish new dashboards or having agents refresh the page.
Use case example
A business wants to use incentives to help boost morale and add an air of competition to their contact centre. The ticker scrolling across displays updates to agents regarding prizes available and how to win them.
Select the images for a closer look.
Fig 1. The Tickers page can be found by heading to BI > Tickers
Settings
Across the top of the page, you have the ability to filter the tickers by active, inactive or all. You can create a new ticker by selecting the 'create new' button and you can save new or existing tickers with changes via the green save button.
Page layout
The page is split into 3 areas, a list of tickers on the left, a Ticker details tab and a Usage information pane.
Fig 2. The 3 main areas of the ticker page.
Create/edit tickers
To create a new ticker, simply click the 'Create new' button. TO edit an existing ticker, select the ticker from the list.
You will then be able to edit the ticker in the ticker details tab.
Fig 3. The 3 main areas of the ticker page.
Ticker details
| Name | This is the name of the ticker which will appear on dashboards and wallboards as well as this page. Max 50 characters. |
| Description | Describe what this ticker is intended for in more detail, so as the number of tickers you create grows, you will know exactly which is which. |
| Active | Toggle to make the ticker active/inactive. |
| Ticker text | The text that will appear on dashboards/wallboards. |
Usage information
The usage information show you where the ticker is assigned to dashboards/wallboards. Each card give information on the following
| Published | Is the dash/wallboard the ticker is on published? |
| Page name | The name of the dash/wallboard the ticker has been added to. |
| Widget name | This is the name of the widget (present in the top bar of the ticker widget, not the ticker name). |
| Published area | The location(s) of where the dashboard(s) the ticker is present. Will also show the URL of any wallboards the ticker resides on. |
Example of ticker on Tickers page and actual ticker
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Fig 4. A ticker created on the Tickers page and the actual ticker on the wallboard.