New Features

Integrations/MojoCx is Now Connected with MaxContact

We've partnered with Mojo CX to give you more choice when it comes to conversation intelligence and QA tools - especially if you're already using Mojo in your wider tech stack.

While we continue to invest in Spokn AI as our integrated speech analytics solution, this new integration means you can still get the benefits of MaxContact's dialling, routing, and engagement features - no matter which analytics tool your teams prefer.

• Stay flexible: Already using Mojo CX? Now you can plug it into MaxContact without disrupting workflows.
• Get faster insights: with real-time transcription, call summaries and diarisation.

Combine the power of Mojo's QA tools with MaxContact's intelligent contact centre software. Want to explore the best fit for your contact centre?

Product Updates

User Portal/Contact Hub

History. You can now view both inbound and outbound system calls in Contact History - these are calls not handled by a user. If you’d prefer to restrict access, simply update the “Can See Contact History & Add/View Notes” permission to hide this view. 

Notes. Notes added to VQ calls will now correctly be saved and stored in Contact Hub.

Digital Interaction. We’ve fixed an issue that stopped users from moving through scripts after entering data in a draft interaction. Now, any changes are properly saved and linked to a new Contact as you navigate, with the Contact correctly tied to the interaction once it’s created.

Facebook/WhatsApp. Agents can now view and send photos through Facebook and WhatsApp directly in Contact Hub, making it easier to handle media within conversations on these channels.

General Updates

Infrastructure improvements. To enhance the overall product architecture, ensuring better performance, reliability, and scalability.

	As well as the highlighted areas above, there have also been several quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the beta phase of production. You may see this icon for areas containing these features and changes within the product.