Banners provide a way of displaying scrolling messages on your dashboards in real time, without needing to republish or have agents refresh their page.


Use case example

A business wants to use incentives to boost morale and add a competitive edge to their contact centre. A banner scrolling across agent dashboards displays live updates on prizes available and how to win them.



Page Layout

The page is split into three areas:

  • Banner list - displayed on the left, showing all banners available on your system.
  • Banner Details tab - where you can create and edit banners.
  • Usage Information pane - showing where each benner is currently in use.

Filtering & Creating Banners

Across the top of the page you can filter banners by Active, Inactive, or All.


To create a new banner, select the Create New button. To edit an existing banner, simply select it from the list on the left, its details will load in the Banner Details tab. Once you have made your changes, select the green Save button to save new or updated banners.


Banner details

Active
Toggle to set the banner as active or inactive.
NameThe name of the banner, as it will appear on dashboards and within this page.
Maximum 50 characters.
DescriptionA brief description of what the banner is intended for. As the number of banners grows, this helps you quickly identify which is which.
Display TextThe message that will scroll across your dashboards when the banner is in use.

Usage information

The Usage Information pane shows you where a banner is currently assigned across your dashboards. Each entry displays the following: 


PublishedWhether the dashboard the banner is assigned to is currently published (active).
Page nameThe name of the dashboard the banner has been added to.
Widget nameThe name given to the banner widget on that dashboard (shown in the widget's top bar, separate from the banner name).
Published areaThe location(s) where the dashboard containing the banner is published. 



Example of Banner usage and within a saved Dashboard.