What's new for Contact Hub for 7.6.2 Release?


  • Interaction History. We've improved the Contact Hub History tab so it now shows all your interactions, including messages sent by SMS and email. This means you get a complete view of your communication history without missing any details.
  • Draft Notes. We've fixed an issue where your drafted call notes and summaries could disappear without warning when you made edits. Now, your notes will stay safe and visible, giving you peace of mind while you work.
  • Recording Calls. We've improved call recording controls to give you clearer options for starting and stopping recordings, making it easier to manage your calls exactly how you want.
  • Call Handling. We've improved call handling during warm transfers to ensure your calls connect smoothly without interruptions or delays.
  • Keyword Filtering. We've improved our system to better catch inappropriate words, even when they include unusual spaces or characters. This means you'll experience more accurate content filtering, keeping your communications cleaner and more professional.

What's new for Manager Portal for 7.6.2 Release?


  • Script Editor. We've fixed an issue in the Script Editor where the Conditions panel was not displaying properly for both existing and new rules. Now, you can see and manage your conditions without any problems, making it easier to customise your rules as needed.
  • List Auditing. When you clone a list, the creation and last modified dates now update to the current time, so you always see accurate and up-to-date information.
  • Custom Reporting. We've improved custom report downloads so they now complete smoothly without getting stuck on a blank page. This means you can generate and access your reports quickly and without interruptions.
  • Coaching. We've fixed an issue on the Coaching page where the team average was showing as zero and other agents' results weren't updating correctly. Now, you'll see accurate and up-to-date information to help you track performance effectively.
  • Callback Manager. We've improved the Callback Manager so that when you update callbacks, the system now correctly records your user ID. This means your changes are accurately tracked, giving you better control and transparency over your updates.
  • Email Interactions. We've fixed an issue where emails sent by agents were being recorded incorrectly, which affected reporting and history records. Now, all your email interactions will be accurately tracked and displayed, ensuring your reports and records are reliable.
  • API Import. We've made sure that when you import data via API, any actions you choose happen exactly in the order you set. We've also added a helpful note on the import page to make this clear, so you always know what to expect.
  • Lead Export. We've fixed an issue where exported lead files were missing some additional information. Now, when you download a lead, all related details will be included correctly without any extra steps needed from you.
  • Import Handling. We've improved the import process for large CSV files, so uploads no longer stall or hang. Files that are too large for the server are now handled smoothly without causing errors. Any issues during import will automatically stop repeated attempts and keep your files organised. Plus, error messages are clearer and more concise. Overall, importing large files is now more reliable and hassle-free, with no action needed from you.
  • Lead Search and Edit. We've made improvements to enhance your experience, ensuring everything runs smoothly and reliably. These updates help you enjoy our service without interruptions or issues.
  • Data Handling. We've improved the system to prevent errors when handling certain data inputs, ensuring a smoother and more reliable experience for you.
  • White Labelling. We've improved the Conversation Analytics feature by allowing you to customise the 'Book a Demo' and 'Learn More' links, making it easier to access the information you need.
  • Login Experience. We've improved the login and password change processes to prevent unexpected errors, ensuring a smoother and more reliable experience when accessing your account or updating your password.
As well as the highlighted areas above, infrastructure improvements to enhance the overall product architecture have been included, ensuring better performance, reliability, and scalability, as well as a number of performance enhancements to boost stability and resilience.
New additions are currently in the beta phase of production. You may see this icon for areas containing these features and changes within the product.