Dashboard Studio: Configurable Grid Stats by Data Type
The Configurable Grid widget shows live stats in a table, with one row per campaign, team, user or list. You choose which stat columns appear, so each grid shows exactly what you need to monitor.
The stats you can add depend on the data type you select for the widget. This article lists every stat available for each data type in Dashboard Studio.
To manage the columns, select the Configurable Grid widget on your dashboard. On the widget's Data tab, the Columns section lists the columns in the grid. Drag to reorder them, remove any you do not need, or select Manage Columns to add new ones.
Available stats
A tick shows the stat is available for that data type. A blank cell means it is not available.
| Stat | Campaign | Team | User | List |
|---|---|---|---|---|
| Abandon Queue Time | ✓ | |||
| Abandoned | ✓ | |||
| Adverse | ✓ | |||
| Adverse % | ✓ | |||
| Agent Answer Machines (AGAM) | ✓ | ✓ | ✓ | ✓ |
| AMD % | ✓ | ✓ | ✓ | |
| Answer Machines | ✓ | ✓ | ||
| Average CSAT Per Day | ✓ | ✓ | ✓ | |
| Average Handle Time | ✓ | ✓ | ✓ | ✓ |
| Average NPS Per Day | ✓ | ✓ | ✓ | |
| Average Talk Time | ✓ | ✓ | ✓ | ✓ |
| Average Talk Time Connect | ✓ | ✓ | ✓ | ✓ |
| Average Talk Time DMC | ✓ | ✓ | ✓ | ✓ |
| Average Talk Time Final | ✓ | ✓ | ✓ | ✓ |
| Average Talk Time Success | ✓ | ✓ | ✓ | ✓ |
| Average Talk Time Successful Calls | ✓ | ✓ | ✓ | ✓ |
| Average Wait Short Term | ✓ | |||
| Average Wait Time | ✓ | ✓ | ||
| Average Wrap Time | ✓ | ✓ | ✓ | ✓ |
| Bad Number | ✓ | ✓ | ||
| Break Time | ✓ | ✓ | ✓ | ✓ |
| Break Time % | ✓ | ✓ | ||
| Bridged | ✓ | |||
| Burned Calls (Burn. C.) | ✓ | ✓ | ✓ | ✓ |
| Burns Per Hour | ✓ | ✓ | ✓ | ✓ |
| Busy | ✓ | |||
| Busy % | ✓ | |||
| Callback Calls | ✓ | ✓ | ||
| Callbacks Set | ✓ | ✓ | ||
| Calls | ✓ | ✓ | ✓ | ✓ |
| Calls Per Hour | ✓ | ✓ | ||
| Calls Per Minute (Calls/Min.) | ✓ | ✓ | ||
| Calls To Success | ✓ | ✓ | ✓ | ✓ |
| Campaign ID | ✓ | |||
| Campaign Name | ✓ | |||
| Campaign Type | ✓ | |||
| Combined Contact Calls | ✓ | ✓ | ✓ | ✓ |
| Combined Successes | ✓ | |||
| Connect Rate | ✓ | ✓ | ✓ | ✓ |
| Connected Calls (Connect C.) | ✓ | ✓ | ✓ | ✓ |
| Contact Calls | ✓ | ✓ | ✓ | ✓ |
| Contact Rate Total | ✓ | ✓ | ✓ | ✓ |
| Contacts Eligible | ✓ | ✓ | ||
| Contacts Eligible Filtered | ✓ | |||
| Conversion Rate (Conv. %) | ✓ | ✓ | ✓ | ✓ |
| Conversion Rate DMC | ✓ | ✓ | ✓ | ✓ |
| DMC % | ✓ | ✓ | ✓ | ✓ |
| Drop Rate | ✓ | |||
| Exceptions | ✓ | ✓ | ✓ | ✓ |
| Exceptions % | ✓ | ✓ | ✓ | ✓ |
| Exceptions Per Hour | ✓ | ✓ | ✓ | |
| Final Calls | ✓ | ✓ | ✓ | |
| Finals Per Hour | ✓ | |||
| Full Name | ✓ | |||
| ID | ✓ | ✓ | ✓ | ✓ |
| In IVR | ✓ | |||
| In Users Queue | ✓ | |||
| Inbound Calls | ✓ | ✓ | ✓ | |
| Inbound Per Minute | ✓ | ✓ | ✓ | ✓ |
| Interacting | ✓ | ✓ | ||
| Interaction Wrapping | ✓ | ✓ | ||
| List Name | ✓ | |||
| Logged Off Time | ✓ | ✓ | ||
| Logged Off Time % | ✓ | ✓ | ||
| Login Time | ✓ | |||
| Man Hours | ✓ | ✓ | ✓ | ✓ |
| Managing Callback Time | ✓ | ✓ | ||
| Managing Callback Time % | ✓ | ✓ | ||
| Manual Calls | ✓ | ✓ | ✓ | ✓ |
| No Answer | ✓ | ✓ | ||
| No Answer % | ✓ | ✓ | ||
| No CPA | ✓ | ✓ | ||
| Not Ready | ✓ | |||
| Not Ready Time | ✓ | ✓ | ✓ | ✓ |
| Not Ready Time % | ✓ | ✓ | ||
| Occupancy Time | ✓ | |||
| On Break | ✓ | |||
| Operator | ✓ | ✓ | ✓ | |
| Outbound Calls | ✓ | ✓ | ✓ | ✓ |
| Outbound Per Minute | ✓ | ✓ | ✓ | ✓ |
| Platform Answer Machine Rate | ✓ | |||
| Platform Answer Machines | ✓ | ✓ | ||
| Preview Time | ✓ | |||
| Preview Time % | ✓ | |||
| Previewing | ✓ | ✓ | ||
| Productive Hours | ✓ | |||
| Productive Hours % | ✓ | ✓ | ✓ | ✓ |
| Productive Time | ✓ | |||
| Ready Time % | ✓ | |||
| Revenue | ✓ | ✓ | ✓ | ✓ |
| Revenue Per Hour | ✓ | ✓ | ✓ | ✓ |
| Revenue Per Man Hour | ✓ | ✓ | ✓ | ✓ |
| Revenue Per Productive Hour | ✓ | ✓ | ✓ | ✓ |
| Revenue Per Success | ✓ | ✓ | ✓ | ✓ |
| Right Party Contact Calls | ✓ | ✓ | ✓ | ✓ |
| Skipped | ✓ | ✓ | ✓ | ✓ |
| Staffed Queues | ✓ | |||
| Status | ✓ | ✓ | ||
| Talk Time | ✓ | ✓ | ||
| Talk Time % | ✓ | ✓ | ✓ | |
| Talking | ✓ | |||
| Team Name | ✓ | |||
| Time in Status | ✓ | |||
| Timed Out | ✓ | |||
| Total Successes | ✓ | ✓ | ✓ | ✓ |
| Total Successes Per Hour (SPH) | ✓ | ✓ | ✓ | ✓ |
| Unavailable | ✓ | |||
| Wait Time | ✓ | |||
| Waiting Queues | ✓ | |||
| Wrap Time | ✓ | ✓ | ✓ | ✓ |
| Wrap Time % | ✓ | ✓ | ✓ | |
| Wrapping | ✓ |
Grid actions
Actions are no longer added as a column. Hover over a row in the grid to see the actions available for that campaign, team, user or list.