MaxContact Minimum PC Specifications
This article sets out the minimum and recommended PC specifications for agents accessing MaxContact. Use these specifications when setting up or reviewing agent workstations, whether they connect using a softphone (WebRTC) or a hard phone.
Note. For agents using a hard phone, the PC runs the browser-based application only. Call audio routes through the hard phone rather than the PC.
Minimum and recommended specifications
Meeting the recommended specification, rather than the minimum, helps maintain a stable, high-quality experience across calls and interactions.
| Specification | With softphone/WebRTC | Hard phone |
|---|---|---|
| Processor minimum | i5 Gen6 (Skylake) i5 2.4 GHz (Gen4 Haswell) Dual Core | i5 2.0 GHz (Gen4 Haswell) Dual Core |
| Processor recommended | i5 2.4 GHz (Gen5 Broadwell) and above Quad Core | i5 2.0 GHz (Gen5 Broadwell) and above, quad core |
| Memory minimum | 4GB | 4GB |
| Memory recommended | 8GB | 8GB |
| Operating system | Windows 10 (64-bit) or Windows 11 and above | Windows 10 and above |
| Browser | Browser with HTML5 support (for example, Google Chrome) | Browser with HTML5 support (for example, Google Chrome) |
| Network speed minimum | 200kb per second | 200kb per second |