The Configurable Grid widget allows you to customise which stat columns are displayed. In the Dashboard Designer, click the downward arrow on any column header and select Columns from the menu to view and manage the available stats for your chosen data type. 


The table below details which stats are available for each data type (Campaign, Team, User, and List). 


Stat
CampaignTeamUserList
Actions✓✓✓✓
Active Interactions✓✓✓
Active Time✓✓✓
Adverse✓
Adverse %✓
Agent Answer Machines✓✓✓✓
AMD %✓✓✓
Answer Machines✓✓
ATT Connect✓✓✓✓
ATT DMC✓✓✓✓
ATT Final✓✓✓✓
ATT Success✓✓✓✓
ATT Successful Calls✓✓✓✓
Average Active Time✓✓✓
Average CSAT Per Day✓✓✓
Average First Response Time✓✓✓
Average Handle Time✓✓✓✓
Average Interaction Wrap Time✓✓
Average NPS Per Day✓✓✓
Average Response Time✓✓✓
Average Suspended Time✓✓✓
Average Talk Time✓✓✓✓
Average Wait Short Term✓
Average Wait Time✓✓
Average Wrap Time✓✓✓✓
Bad Number✓✓
Break Time✓✓✓✓
Break Time %✓✓
Bridged✓
Burned Calls✓✓✓✓
Burns Per Hour✓✓✓✓
Busy✓
Busy %✓
Callback Calls✓✓
Callbacks Set✓✓
Calls✓✓✓✓
Calls Per Hour✓✓
Calls Per Minute✓✓
Calls To Success✓✓✓✓
Campaign ID✓
Capacity✓✓✓
Combined Contact Calls✓✓✓✓
Connect Rate✓✓✓✓
Connected Calls✓✓✓✓
Contact Calls✓✓✓✓
Contact Rate Total✓✓✓✓
Conversion Rate✓✓✓✓
Conversion Rate DMC✓✓✓✓
DMC %✓✓✓✓
Drop Rate✓
Exception Per Hour✓
Exceptions✓✓✓✓
Exceptions %✓✓✓✓
Exceptions Per Hour✓✓
Final Per Hour✓
Finals✓✓✓
First Contact Resolution Percentage✓✓✓
First Response Time✓✓✓
Full Name✓
ID✓✓✓
In Agents Queue✓
In IVR✓
Inbound Calls✓✓✓
Inbound Per Min✓✓✓✓
Interaction Exceptions✓✓
Interaction Exceptions Over✓✓
Interaction Exceptions Under✓✓
Interaction Finals✓✓✓
Interaction Multi Successes✓✓✓
Interaction Successes✓✓
Interaction Wrap Time✓✓✓
Interaction Wrapping✓✓
Interactions Exceptions✓
Interactions Exceptions Over✓
Interactions Exceptions Under✓
Leads Eligible✓✓
Leads Eligible Filtered✓
List ID✓
List Name✓
Logged Off Time✓✓
Logged Off Time %✓✓
Login Time✓
Man Hours✓✓✓✓
Manage Callback Time✓✓
Managing Callback Time %✓✓
Manual Calls✓✓✓✓
Max Waiting for Agent Reply✓✓✓
Messages Received✓✓✓
Messages Sent✓✓✓
Name✓
Campaign Type✓
New Interactions✓✓✓
No Answer✓✓
No Answer %✓✓
No CPA✓✓
Not Ready✓
Not Ready Time✓✓✓
Not Ready Time %✓✓
Number of Working Days✓✓✓
Occupancy Time✓
On Break✓
Open Interactions✓✓✓
Operator✓✓✓
Outbound Calls✓✓✓✓
Outbound Per Minute✓✓✓✓
Preview Time✓
Preview Time %✓
Previewing✓✓
Productive Hours✓
Productive Hours %✓✓✓✓
Productive Time✓
Ready Time %✓
Remaining Capacity✓✓✓
Remaining Capacity Percentage✓✓✓
Reopened Interactions✓✓✓
Replies Over SLA✓✓✓
Replies Over SLA Rate✓✓✓
Response Time✓✓✓
Revenue✓✓✓✓
Revenue Per Man Hour✓✓✓✓
Revenue Per Productive Hour✓✓✓✓
Revenue Per Shift Hour✓✓✓✓
Revenue Per Success✓✓✓✓
Right Party Contact Calls✓✓✓✓
Skipped✓✓✓✓
Staffed Queues✓
Status✓✓
Success Per Working Day✓✓✓
Successes Per Working Day✓✓✓
Successful Calls✓
Suspended Interactions✓✓✓
Suspended Time✓✓✓
System Answer Machine Rate✓
System Answer Machines✓✓
Talk Time✓✓
Talk Time %✓✓✓
Talking✓
Team Name✓
Time In Status✓
Timed Out✓
Total Interacting✓✓
Total Interactions✓✓✓
Total Successes✓✓✓✓
Total Successes Per Hour✓✓✓✓
Unavailable✓
Wait Time✓
Waiting For Agent Reply✓✓✓
Waiting For Customer Reply✓✓✓
Waiting Queues✓
Wrap Time✓✓✓✓
Wrap Time %✓✓✓✓
Wrapping✓