Management
- General
- Outbound Skill-Based Routing
Business Intelligence (BI)
- Dashboards & Wallboards
- Dashboard features
  - Hours per working day
  - 'Time in Status' grid alerts
Data
- Data Handling
- Data History
- Data Feature Guides
  - Data Import Expiry
  - Lead, search and edit - Delete Leads
Quality
- Quality Assurance
- Quality section feature guides
  - Agent instant messaging (for admin)
  - Monitoring chat & email interactions
Reporting
- Reporting Suite
Settings
Contact Hub
- Contact Hub FAQs
- Getting started
- The Basics
- Call Handling
- Interaction Handling
- Voice Transfers
- Interaction Transfers
  - Email transfers in Contact Hub
  - WebChat, SMS and WhatsApp Interaction Transfers
- User Options & Features
Release Notes
- Release Notes
FAQ's and Troubleshooting
- Dialler management & general FAQs
- Customer Onboarding
- API Documents
- Accounting
  - Enlighten Internet Billing
- File & Document sharing
  - Max CSV Folder Manager
  - Sending/receiving files via Freshdesk tickets
- Single Agent Errors Troubleshooting
  - My script isn't loading/showing correctly
- Startup guides
  - Getting Started with MaxContact
- Security and Compliance
- FAQ's & Troubleshooting
  - Outbound Dialling
  - System Recalls Overview
Video Guides
- Admin
- BI
  - Dashboard Designer & Wallboard
- Data
  - Custom Data Fetching (Video)
  - Import Leads and Import History
- Reporting
  - Custom Report Builder & Schedule
Service Status
- Service Status
  - Service Status
Spokn AI - Speech Analytics
- User Guides
- Page Overviews

Quick guides - Getting Started

Training Team

Modified on: Mon, 3 Mar, 2025 at 1:50 PM

TABLE OF CONTENTS

Enabling the Contact Hub for Users
Logging into a campaign.

Enabling the Contact Hub for Users

Logging into a campaign.

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