Manager Portal

General

Manager Portal & Web Agent changes so that we do not use the word thread instead we use the word ticket. Web agent UI also updated accordingly. Interaction thread history URL changed to Ticket History.

Report Viewer

Fix for View Report Not Working. Incorrect attribute binding for href on the link.

Report Scheduler

Only show report scheduler for omni reports if feature is enabled.

Live Queues

Fix for max json length error.

Password Policy

UI Update for password policy input.

Channel Admin

Better check features when creating channels. If omni was disabled we would still created channels as email channels by default.

Schedule Plan

Removing all days from a schedule caused schedules plan not to update correctly.

Grids

Fix for kendo js using soon to be invalid jquery call.

Live Queues

ACD Queues integrated into the Live Queues page.

Favicon

New Favicon.

Record History

Record History will not include omni results when omni is disabled as well as removing links to omni pages.

Plans

Better UI Dialogs when de-activating entities.

Fix for not being able to find newly created schedule plan in advanced search.

Lead Search & Edit

Tabs updated to match the new style.

Scripting

URL

CLI value empty for Manual Dial & Preview Calls, this has now been added in.

Search Dialog

Scripting search dialog will no longer be popped if the option on the script has been set not. This allows agents to use things like quick responses without creating a new lead.

Schedule Server

Reports

Fix for reports not sending, updated references. 

Web Agent

General

Convert to call UI improvements. The convert to call panel has had a 'lift', there are icons next to the headers, the grid header is no longer grey and matches the extension box, the dial button in the add number section is aligned with the drop downs and they are the same length.

Fix for user stuck in interacting. Correctly check if a thread is with a user incase the thread has come back whilst the user still has it.

Toast in web agent when user is assigned/removed from Queues by admin.

Force agent always ready. If agents want log out they must request to log off an can only do so once all of their interactions have been handled.

Chat

Fix for messages coming through in wrong order. Now order by date created field.

Alerting

Web agent alert when ticket is received and also when message is received the UI will update.