Manager Portal

Certain permissions not working as expected. DNIS routing permission did not stop the user from accessing the Inbound area of the plans page.

Tool tip on record history. Tool tip for username was the same as the header for team name, now fixed.

Record eligibility bug. Tool tips on the record eligibility page were inconsistent, new helper function added to ensure these are the same.

Payment request element endpoint validation. IVR editor now validates the Payment Request Endpoint field.

Error on cloning page in Dashboard editor. Toast error would pop up when cloning a dashboard.

Missing titles for certain widgets in System Activity. Certain stat tiles at the top of the System Activity page would not display the labels for the stats.

Omnichannel Specific

More Message Templates On Chat Channels. All messages which are displayed in the chat window can now be configured using the channel admin page.

Fake stats not applying to some widgets. The fake stats option in dashboards would break dashboards, we now generate fake stats in the page rather than using a predefined template.

Coach monitor campaign showing as last campaign in web agent. Web Agent no longer displays the last logged in campaign if it is a coaching campaign.

Agent unable to send email - Send button and UI issue. Fix for the send email button not showing on omni.

Plans page showing incorrect active status until search is used. Filter functionality in the page improved so we only show the appropriate active/inactive entity.

Issue after completing transfer. Users should be put into the correct requested state after they complete a transfer.

Sub Menu Omnichannel. UI improvements with the sub menu on page, such as live queues, on smaller screens.

Message missing for email quick response. A notification is now displayed to the agent when a quick response template is used in email.

While on a call made from a chat, agents could disposition a chat. Users can no longer dispose of a chat whilst they are on a call initiated from chat until the call has ended.

Agent able to transfer chat to queue after customer has left interaction. We now prevent chat interactions from being transferred if the customer has left the chat

Web Agent - Interaction History. We now limit the lead interaction history to the last 50 entries.

Omni Record History. Record History page performance improvements.

Not Ready/Ready Button is the wrong colour. Ready & Not Ready buttons in web agent for omnichannel did not match the standard theme causing agent confusion.

Data Creator failed to start up correctly. Issue due to a missing reference resolved.