We’ve redesigned the UI
It’s more than just a face-lift; the redesigned MaxContact interface is studded with new enhancements to help you more easily manage and navigate the MaxContact portal.
Our key goal is to help you more quickly and intuitively manage your contact centre communications and teams. We’re starting with small incremental changes, and we’ll give you notice before the changes are implemented.
What’s new with the MaxContact interface?
Eventually, everything will be redesigned with careful consideration and input from our users.
You’ll see changes both big and small aimed to help you be more efficient and having taken inspiration from other platforms such as Microsoft Teams, we have ensured that MaxContact remains familiar to you.
But right now, the majority of changes impact admin users only, with the navigation and layout optimised to help you get around more easily.
What’s changed for MaxContact 4.0?
New sign-in page
What’s new
New clean login page
The benefits
We redesigned the login interface both for looks and for function. We wanted a fresh, clean and simple login page.
Navigation for admin users
What’s new
- A global menu bar that places search at the top of every page.
- A main menu on the far left side panel that allows quick-and-easy access to menus that display options that are specific to the page you’re viewing.
The benefits
- You’ll have a harder time getting lost because we give you context clues from the icons, tool tips and titles.
- If you need help finding something, then you can look for it directly from the search bar in the global menu. The items within this menu will still be driven by user permissions.
Enhanced search
What’s new
- We’ve made the search function more responsive, presenting you with clear options.
The benefits
- We’ve made the search function much clearer and more powerful, so when you search an item the results are returned and categorised by content type, showing the results on the page and results elsewhere in the system.
Admin menu
What’s new
- The menu is split into helpful categories which provides logical groups for functionality.
Change highlights
- Result codes have moved to the scripting section.
- DNC admin has moved into this section.
- Telephony and (omni)channels have more defined sections.
The benefits
- Access all your admin functionality through one admin panel, we’ve ensured that everything that you should need as a manager is categorised in this area to ensure the platform is as easy to use as possible.
Previous New
BI menu
What’s new
- New BI section of the menu.
Change highlights
- 'Grids' have been removed as these were rarely used across the customer base and can be created on dash/wallboards.
The benefits
- BI functionality all found in one area for ease of use.
Data menu
What’s new
- The new look menu provides a logical layout for all of your data functions.
Change highlights
- Do Not Call list has been moved to Admin/Telephony.
- Table creator has moved from Admin section.
The benefits
- All data related tasks can be completed in one area of the system. Making usage simpler and clear.
Quality menu
What’s new
- The Quality section of the menu is where you can find all Quality Assurance related functionality.
The benefits
- These sections are useful, but not everyone uses them daily. They’re in a convenient spot so that you can focus on managing campaigns.
Reporting menu
What’s new
- Reports continue to have their own section in the menu.
Change highlights
- Basic reports have been renamed as 'Core reports'.
The benefits
- All reporting related items are found under the reporting suite, makes sense!
Advanced menu
What’s new
- Advanced is a new addition to the MaxContact menu.
Change highlights
- Most areas from the advanced section of the previous Admin menu have moved here.
- System activity can now be found here.
- Plans has moved here also.
The benefits
- We’ve grouped all the core functionality that you don’t use that often into the advanced section, these are often functions that you set periodically, but don’t often change.
Global navigation
What’s new
You can find your account settings in one place and have the capability to customise themes. You also have access to knowledge base and the web agent across the global navigation.
The benefits
These global navigation additions make finding information easier. The help icon takes users straight to knowledge base to search for useful articles, whilst the account icon allows you to make changes to your account and change from the default (light) theme to a dark theme, depending on your preference.
New UI video walkthrough;
