The 5.0.1 update introduces a new feature to our webchat service - Webchat Customer Data. With this feature, users can gain valuable insights about their customers. Teams can also display the referrer website, providing deeper insights into customer behaviour. Additionally, this update includes numerous fixes, changes, enhancements, and a new database addition.

New Feature

Web Agent/Webchat Customer Data

Allow your users to provide a personalised experience by showing them enhanced information about each customer, including their IP Address, Location and Device Type. Perfect for teams who want to enhance their webchat services and build deeper customer relationships through a better understanding of customer behaviour. There is also the option of displaying the 'referrer website', the webpage address the customer was on when initiating the webchat. Please see this guide for more information.

Product Updates

Please find below details of this releases fixes, changes and enhancements to the product.

Manager Portal/Menus & UI

Main Menu. Client feedback indicated that the location of the option to navigate to the explore page was unknown to a high number of users. Based on this, a new option has been added to the main menu for all users. 

User menu. In addition to the above, a small adjustment to the order of the user menu has been made so this is logical to users.

General UI. A number of UI defects have been resolved within the Manager Portal.

Manager Portal/Management

Campaign Manager Beta. During development, the Campaign ID was added to the end of Campaign Names within the grid to assist with the QA process. This has now been removed so that confusion is not caused.

Manager Portal/Admin

IVR. For a small number of clients, if an IVR play file was uploaded that had special characters in the name, it would cause an issue when the file was attempted to be played by the platform. A restriction has been added to ensure that files with special characters can no longer be uploaded.

Manager Portal/Data

Record History. For clients that add telephone numbers to the DNC list via the Record History page, certain circumstances would result in an error being displayed rather than the telephone number being added. This has now been resolved.

Record History. When users sent Email's and SMS's from a script, these were not being displayed in the Record History page. This was due to a number of reasons that resulted in this being unable to be linked successfully. Moving forward, all database fields will be populated which means these interactions will show in the record history page.

Record History. In specific circumstances, when using the Tagging Feature for users with certain permissions, they would not see all entries on the Record History and Recording Playback page. This has now been updated so calls with no tags will show for all users.

Manager Portal/Data

Recording Playback. As with Record History, under specific circumstances, when using the Tagging Feature for users with certain permissions, they would not see all entries on the Record History and Recording Playback page. This has now been updated so calls with no tags will show for all users.

Manager Portal/Settings

Tagging. For clients that utilise Tagging, there were some circumstances where a new tag was created from a legacy page and the UI would not update immediately. This has now been resolved and all changes show immediately.

Database Updates

For clients that use the MaxContact replication database, the below changes/additions have been made.

• Creation of a new database table interaction_web_chat_info

  This table is to store the data for the new Webchat Customer Location feature which is available to all users that have Replication Database access however will remain empty unless the feature itself is in use.
  

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.