The 5.0.4 version of the product brings the removal of the legacy campaign manager page as well as some general updates to the product, bug fixes and performance enhancements. 

Coming Soon!

Enhance your IVR by sending your customers an SMS with our improved SMS from IVR feature. 

Create personalised message templates that dynamically change depending on your customer data.

See data in your dashboards with real time stats readily available.

Product Updates

To give you greater visibility of changes we have made in this release, please find below details of fixes, changes and enhancements to the product.

Manager Portal/Campaign Manager

Campaign Manager legacy page removal. Campaign Manager has been available to clients for 4 versions. With this in mind, the legacy Campaign Management page has now been removed. The Campaign Management Widget will still be visible on any other dash/wallboard where previously published, however this widget is no longer supported and won't be around for much longer.

Manager Portal & Web Agent/General Improvements

Email address validation. Within Manager Portal and Web Agent, validation exists when email addresses are entered. A number of characters were missing from the validation. This has now been updated and !#$%&'*+-/=?^_`{|}~ can now be used without issue.

Manager Portal/Web Agent

Manual Dial. When carrying out a customer lookup during a manual dial on systems that have larger databases', at times, the systems performance would slow. Improvements have been made to improve the speed of the lookup.

UI Fixes. A number of UI defects have been resolved within Web Agent.

Manager Portal/Management

Live Queues. For some clients, within the Live Queues page, webchat interactions would appear to be 'stuck'. This was caused due to an unknown race condition. These interactions will no longer be visible to improve clients experience while the underlying cause is fully resolved.

Manager Portal/Data

Record History. A navigation issue would appear for certain users when attempting to navigate to the ticket history page from the record history page, the broken link has now been fixed.

List Data Manager. For certain clients, the performance of the List Data Manager page was lower than expected. Changes have been made to improve the overall responsiveness and speed of the page.

Lead Search & Edit. The Lead Search & Edit page did not meet expectations in terms of performance for some clients. Modifications have been implemented to enhance the overall speed and responsiveness of the page.

Manager Portal/Reporting

Report Scheduler. In certain circumstances, a scheduled report would fail to sent, this was caused by to the security token that is used to generate the report being expired. This has now been resolved and a new token will be granted if the current token is due for expiry.

Database Updates

For clients that use the MaxContact replication database, the below changes have been made.

• The interaction_thread table has a new column added called creation_method which has been added as part of the implementation of the SMS from IVR improvements. This field will display a number to identify how the thread was created. The possible options for this field have also been added to the max_enums table. The field is an integer and defaults to 0.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.