The 5.0.9 version of the product brings one new feature, 'Dynamic IVR Routing' and an improvement to Campaign Manager. As well as this, there have been some general updates to the product, bug fixes and performance enhancements. 

New Features

Dynamic IVR Routing

We have introduced a new IVR Element! Our new 'Switcher' IVR allows you to quickly change the route of your IVRs for certain events or circumstances. You can quickly change how your IVR handles traffic by switching IVR paths. For example, rather than having to update your Black out Days element for bank holidays etc, this feature gives you an alternative quicker option to re route calls. 

For people who want to be able to do this while not at their PC, we've also added the ability to do this via a phone call, meaning once you preconfigure your IVR, you can make adjustments by calling into the system and selecting your option.

Think of it as a signal operator on the railway switching the tracks based on the availability of platforms at a station! For further information please see the following guide.

Improvement

Campaign Manager

We asked you to provide feedback on the redesigned Campaign Manager Page. A number of you said that having the headers permanently visible would really help you. We have now introduced Fixed Headers!

Previously as you scrolled down the page the headers would stay at the top and disappear make it annoying to keep track of which stat you were looking at. Now the headers you choose for your groups or overall campaigns will scroll with the page. No more scrolling up and down to track which stat is which. 

Product Updates

To give you greater visibility of changes we have made in this release, please find below details of fixes, changes and enhancements to the product.

Manager Portal/Data

Ticket History. For Users that had been made inactive, a bug caused the ticket history page to indefinitely load. Now, the ticket history page will now load correctly, regardless of the status of the user who handled the interaction.

Lead Search API. We have addressed a rare occurrence within a core component that resulted in unusual resource usage. This issue was caused by a specific API query that could potentially overwhelm the server. We have optimised the database query process to prevent this issue, improving stability and resilience. 

Manager Portal/Settings

SMS Manager: We have made an improvement to the SMS Manager on the settings page. Initially, the 1000 character limit posed challenges with SQL insertion, but now, we have addressed this issue by implementing a more user-friendly SQL input box, similar to the one used on pages like system custom reports. Plus we have increased the character limit to 10,000 so there should now be plenty of capacity for queries. 

Database Updates

For clients that use the MaxContact replication database, the below changes have been made.

• As part of the introduction of a new IVR element we had added this into the max_enums table. The key value is 35 and the name for this is Switcher and has a table_name of IVR and column_name of type.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements, UI defect changes and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.