The 5.0.15 release brings some improvements to email channel functionality as well as some improvements to the beta test version of outbound skills based routing.

Product Updates

To give you greater visibility of changes we have made in this release, please find below details of fixes, changes and enhancements to the product.

Manager Portal/Admin

Email. For clients who utilise email, an edge case resulted in users being unable to insert images and hyperlinks into an ongoing email. This has now been resolved.

Email. When using email functionality and receiving attachments from customers. 2 attachment types (.msg and .eml) would not be pulled from the linked mailbox due to how these attachments vary from standard attachments. This has been updated and these attachment types can also be seen in Web Agent and Manager Portal.

Email. We had feedback from clients around the usability of emails and configuration. In the event that an error was made in the configuration of an email channel, users were not notified when an email then failed to send. We've taken this on board so that when an email fails to send due to a configuration issue, the user will receive a pop-up message informing them that their email has not been sent and to check configuration.

IVR. For clients that utilise the Virtual Queue functionality, an error resulted in Virtual Queue Calls not being placed in the correct way following a system component restart has now been resolved.

Manager Portal/Management

Outbound Skills. For Beta Partners using Outbound Skill-based Routing, you were able to create Skills and Skill Groups with the same characters but using upper and lower case. A restriction has now been placed and varying the casing will cause a validation issue to appear.

Outbound Skills. For Beta Partners using Outbound Skill-based Routing, you were not able to see what Skill Groups were added when importing data. This issue has now been resolved and this can be seen in both import history and API import history pages within Manager Portal.

Web Agent/Dynamic Nailup

Preview & Virtual Queue. For users of Dynamic Nailup, the inability to take preview calls or virtual queue callbacks on dynamic campaigns has been resolved. Please note that the transfer of virtual queue callbacks to another IVR remains unavailable.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.