Release 5.1.3 contains a new view within the History Tab of Contact Hub, the addition of coaching messages in Contact Hub as well as a new way to manage Overdue Callbacks all at once. On top of this, we have some minor fixes and improvements and the usual UI/UX and performance enhancements.

Product Updates

User Portal/Contact Hub

History. When users are handling an interaction and are looking at the history tab, they are now able to select an interaction to open a new window showing further details, providing greater visibility and insight.

Coaching Messages. Messages sent from the Coaching page in Manager Portal are now available in Contact Hub, with a streamlined interface and improved experience!

Callbacks. There's a new view available in the Manage Callbacks screen where you can see and manage all overdue callbacks at once, improving the experience and speed of handling.

Callbacks. If a user had more than 20 overdue callbacks and they attempted to dial one of them, they would be presented with an error message. This issue has now been resolved.

Admin Portal/Settings

Tagging. For clients that have a high volume of tags, at times the tags being added via the Inbound Numbers page would fail when being saved. This has now been resolved ensuring all data is saved at all times.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements, UI changes and software stability fixes added to the product.
	Any new feature additions/changes are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.