Release 5.1.7 contains an new ability to download ticket history transcripts, improved call times plans for international dialling and full contact detail access via Contact Hub. As well as these, a number of performance enhancements to boost stability and resilience have been added to the system.

Product Updates

Admin Portal/Data

Ticket History. Users can now download transcripts of interactions in either PDF or TXT formats, allowing for easy sharing and offline review. This feature enhances convenience and efficiency, with all download actions being logged for auditing purposes. See this guide for more.

Call Time Plans. The improved time zones feature, currently in Beta, allows users to map contacts to time zones and calling windows during data import. This enhancement makes importing data across multiple time zones quick and easy. By configuring the improved Time Zones functionality, users can map fields from their raw data to determine the appropriate time zone for each lead upon import. For more on the feature, see this guide. This feature is off by default, please contact support to request activation.

User Portal/Contact Hub

Contact Details. Within Contact Hub, users with the relevant permission will now be able to view the full contact details from the side panel. This allows a user to see the contacts full name, contact details and address without the need to have this mapped to any script or other location.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.