The 5.1.9 release contains an addition to Contact Hub, allowing Users to view and edit contact details without the need for a script. As well as this, there's an update for Users that take payments through the system and the ability for Admins to download interaction transcripts from the Ticket History view. A number of general performance enhancements to boost stability and resilience have also been added to the system.

Product Updates

User Portal/Contact Hub

Update Contact Details. In Contact Hub, users with the appropriate new permission can now update contact details such as name, address, reference, and contact information directly, without needing to use a script.

Payment Providers. For users that take payments in MaxContact's payment solution, we have improved the Contact Hub applications to ensure they no longer load inactive payment providers ensuring a cleaner and up-to date interface for users.

Callbacks. We have fixed an issue where users were incorrectly redirected to the managing callbacks page if a callback had been removed by another user. finalising the contact in another call. The cache now correctly updates to reflect these changes.

User Portal/Web Agent

Payment Providers. For users that take payments in MaxContact's payment solution, we have improved the Web Agent applications to ensure they no longer load inactive payment providers ensuring a cleaner and up-to date interface for users.

Manager Portal/Login

Single Sign-On. We’re excited to announce that Single Sign-On (SSO) is now available in all license plans at no additional cost! With SSO, you can:

· Simplify access for your team with one secure login

· Enhance security and compliance, with centralised access control and credential management

· Boost productivity by reducing IT login hassles

· Seamlessly integrate with your existing tech stack

Manager Portal/Data

Record History>Ticket History. Users can now download transcriptions of their interactions in either PDF or TXT formats, allowing for easy sharing and offline review. This feature enhances convenience and efficiency, with all download actions being logged for auditing purposes. See this guide for the location of the option.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.