The 5.1.0 release contains some changes to the Skills Based Routing feature. Following some amazing feedback from clients we have implemented 2 improvements within the List Data Manager page, you can now update the skill groups for data in your lists and you can also filter your data using the Skill Group ID. As well as this, we've added the option to upload data with varied skills in one go, and added the ability to build custom reports with skills related stats. The Campaign Manager has had skills statistics added to it via the side panel and a new column. As with all our releases, the usual blend of background enhancements and performance improvements have been added where required.

Product Updates

Manager Portal/Skills Based Routing

Campaign Manager. Within the Campaign Manager interface, you now have the capability to add to your grid with a new statistic displaying the total number of eligible leads, tailored according to groups and users currently logged in. Additionally, by selecting a specific Campaign or List, you'll be able to delve into more detailed data through the newly introduced Eligibility tab. See the guide here.

List Data Manager. Users will be able to update Skill Groups via the List Data Manager page along with being able to filter on Skill Group ID. This update allows for a more dynamic and efficient management of contacts. See this guide for information on how this is achieved.

Import Leads. The process of assigning Skill Groups has been enhanced to include a column in the data import file. This means our clients can now pre-assign Skill Groups to their contacts even before they enter the system. See this guide for more.

Reporting. To allow future reporting on Outbound skill-based routing, we've introduced a new database table, named "skills_in_call_history". This table connects to the existing history table, enabling the creation of system/custom reports that assess both the performance of specific skill groups and the overall effectiveness of the feature, such as determining the percentage of calls successfully matched to users with the corresponding skills.

Manager Portal/Admin

Queues. A number of performance improvements have been made for a faster and more efficient user experience on this page.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.